Dispute Resolution Policy

Dispute Resolution Policy – 4D Shops of Imagination

At 4D Shops of Imagination, we are committed to fostering a fair and respectful marketplace for all members of our community. This Dispute Resolution Policy outlines the steps buyers and sellers can take to resolve disputes and ensures a transparent and efficient process for addressing concerns.

1. Scope of the Policy

This policy applies to disputes arising from transactions conducted on the 4D Shops of Imagination platform, including issues related to:

• Item quality, condition, or description.
• Shipping delays or non-delivery.
• Refunds, returns, or cancellations.

2. Steps to Resolve a Dispute

Step 1: Communicate Directly

• Buyers and sellers are encouraged to communicate directly through the platform’s messaging system to resolve disputes amicably.
• Clearly explain the issue and provide any relevant details, such as order numbers, photos, or tracking information.

Step 2: Open a Case

• If direct communication does not resolve the issue, the buyer or seller may open a case through the platform’s dispute resolution system.
• Cases must be opened within 30 days of the transaction or delivery date, whichever is later.

Step 3: Platform Review

• Once a case is opened, our support team will review the details provided by both parties.
• The team may request additional information, such as photos, receipts, or shipping documentation, to make an informed decision.

Step 4: Resolution

• Our support team will work to resolve the dispute fairly and efficiently. Possible outcomes may include:
  • A refund or partial refund to the buyer.
  • A replacement or exchange of the item.
  • Closing the case if the claim is found to be invalid.

3. Timeframes

• Buyers and sellers are expected to respond to dispute-related inquiries within 3 business days.
• Most disputes are resolved within 10 business days of opening a case, depending on the complexity of the issue.

4. Prohibited Activities

To maintain the integrity of the dispute resolution process, the following activities are prohibited:

• Filing false or fraudulent claims.
• Harassing or threatening other members or support staff.
• Refusing to cooperate with reasonable requests for information.

5. Escalation

If a dispute cannot be resolved through our platform, either party may seek external resolution through mediation, arbitration, or legal action, as permitted by the laws of Oklahoma and the United States.

6. Why This Policy Matters

This Dispute Resolution Policy ensures a fair and transparent process for addressing concerns, fostering trust and professionalism within our community. By following these guidelines, buyers and sellers can work together to maintain a positive and respectful marketplace.

If you have questions or need assistance, please contact our support team at support@4DShops.com.