Buyer policy

Buyer Policy – 4D Shops of Imagination

At 4D Shops of Imagination, we are committed to creating a safe, enjoyable, and trustworthy shopping experience for all buyers. This Buyer Policy outlines your rights and responsibilities when using our platform to ensure a smooth and positive experience.

1. Buyer Responsibilities

As a buyer, you agree to:

• Provide Accurate Information: Ensure your shipping address and payment details are correct during checkout.
• Review Listings Carefully: Read item descriptions, shop policies, and estimated shipping times before making a purchase.
• Communicate Respectfully: Reach out to sellers with questions or concerns in a polite and professional manner.
• Follow Platform Policies: Adhere to all 4D Shops of Imagination policies, including the Prohibited Items Policy and Refund and Return Policy.

2. Payment Obligations

Buyers are responsible for:

• Completing payment at the time of purchase.
• Ensuring sufficient funds or credit availability for transactions.
• Reviewing the Payment Policy for details on accepted payment methods and refunds.

3. Cancellations

Buyers may cancel an order under the following conditions:

• Before Shipment: Orders can be canceled before the seller has marked them as shipped.
• Custom or Personalized Items: Orders for custom or personalized items may not be eligible for cancellation once production has begun.

Refer to the Cancellation Policy for more details.

4. Returns and Refunds

Buyers may request a return or refund under the following circumstances:

• Damaged or Defective Items: If an item arrives damaged or defective, buyers may be eligible for a full refund, including shipping costs.
• Return Eligibility: Returns must be initiated within the timeframe specified in the seller’s shop policies.

Refer to the Refund and Return Policy for more details.

5. Disputes

If you encounter an issue with a purchase, you should:

• Contact the seller directly to resolve the matter.
• Escalate the issue to our support team if a resolution cannot be reached.

Our team will review the case and work towards a fair solution for both parties.

6. Prohibited Activities

To maintain the integrity of our marketplace, buyers may not:

• Engage in fraudulent activities, such as false claims or chargebacks without cause.
• Use the platform to purchase prohibited items as outlined in the Prohibited Items Policy.
• Harass or threaten sellers or other members of the community.

7. Why This Policy Matters

This Buyer Policy ensures a safe and respectful environment for all members of our community. By following these guidelines, buyers contribute to a positive and trustworthy marketplace experience.

If you have any questions or need assistance, please contact our support team at support@4DShops.com.