Cancellation Policy

Cancellation Policy – 4D Shops of Imagination

At 4D Shops of Imagination, we understand that plans can change. Our Cancellation Policy ensures a fair and transparent process for both buyers and sellers while maintaining the integrity of our creative marketplace.

1. For Buyers

Buyers may cancel an order under the following conditions:

• Before Shipment: Orders can be canceled before the seller has marked them as shipped.
• How to Cancel: To cancel an order, buyers must contact the seller directly through the platform’s messaging system. Sellers are encouraged to respond promptly to cancellation requests.
• Refunds: If the order is canceled before shipment, buyers will receive a full refund, including any shipping fees.

2. For Sellers

Sellers may cancel an order under the following circumstances:

• Non-Payment: If the buyer has not completed payment within the required timeframe.
• Out of Stock: If the item is no longer available, sellers must notify the buyer immediately and issue a full refund.
• Mutual Agreement: If both the buyer and seller agree to cancel the order.

3. Conditions and Fees

• No Fees for Cancellations: Neither buyers nor sellers will be charged additional fees for canceling an order.
• Timely Communication: Both parties are encouraged to communicate promptly to avoid delays in processing cancellations.

4. Exceptions

• Custom or Personalized Items: Orders for custom or personalized items may not be eligible for cancellation once production has begun. Sellers must clearly state this in their shop policies.
• Digital Downloads: Orders for digital products are non-refundable once the file has been downloaded.

5. How to Handle Disputes

If a buyer or seller is unable to resolve a cancellation request, they may escalate the issue to our support team for assistance. Our team will review the case and work towards a fair resolution.

6. Why This Policy Matters

This Cancellation Policy ensures a smooth and respectful experience for all members of our community. By following these guidelines, buyers and sellers can maintain trust and professionalism in every transaction.

If you have any questions or need further assistance, please contact our support team at support@4DShops.com.