Refund & Return Policy

Refund and Return Policy – 4D Shops of Imagination

At 4D Shops of Imagination, we aim to ensure every purchase brings joy and satisfaction. Our Refund and Return Policy provides clear guidelines to help buyers and sellers navigate returns and refunds with ease and fairness.

1. Eligibility for Returns

Items may be eligible for return under the following conditions:

• Timeframe: Returns must be initiated within 30 days of delivery.
• Condition: Items must be unused, undamaged, and in their original packaging.
• Exceptions: Custom or personalized items, digital downloads, and perishable goods are not eligible for return unless they arrive damaged or defective.

2. How to Initiate a Return

To start a return, buyers should:

• Contact the seller directly through the platform’s messaging system.
• Provide proof of purchase (e.g., order number or receipt).
• Include photos if the item is damaged or defective.

Sellers are encouraged to respond promptly and provide clear instructions for returning the item.

3. Refunds

Refunds will be issued under the following circumstances:

• Approved Returns: Once the seller receives the returned item and confirms its condition, a refund will be processed.
• Damaged or Defective Items: If an item arrives damaged or defective, buyers may receive a full refund, including shipping costs.
• Non-Returnable Items: Refunds for custom or personalized items, digital downloads, or perishable goods will only be issued if the item is damaged or defective.

Refunds are typically issued to the original payment method within 5-10 business days of approval.

4. Return Shipping Costs

• Buyer Responsibility: Buyers are responsible for return shipping costs unless the item is damaged, defective, or incorrectly described.
• Seller Responsibility: Sellers must cover return shipping costs for damaged or defective items.

5. Exchanges

Exchanges may be offered at the seller’s discretion. Buyers should contact the seller to discuss available options.

6. Disputes

If a buyer and seller cannot resolve a return or refund issue, the matter may be escalated to our support team for review. Our team will work to ensure a fair resolution for both parties.

7. Why This Policy Matters

This Refund and Return Policy ensures transparency and fairness, fostering trust and professionalism within our community. By following these guidelines, buyers and sellers can enjoy a positive and reliable shopping experience.

If you have any questions or need assistance, please contact our support team at support@4DShops.com.